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Contact Us

  • Phone: (651) 429-9026
  • Email:
  • Mailing Address: 1851 Birch St., White Bear Lake, MN, 55110

 

 

Tech Support

If you're feeling uncertain about the technology we're using now for church, you'll get answers here! We'll walk you through several topics to help you stay engaged with your church community. So grab a cup of coffee or tea, take a few deep breaths, and let's dive in. The topics are listed below; click on the bold topic name to go directly to that discussion or scroll through at your own pace.

If you're still having difficulty, please email our social media manager for help watching online worship, Pat Kytola for help with online giving, and the church office for help getting access to Realm.

How to Connect to Realm: Web, App
Realm is the church database, giving us a way to stay in touch with our members, and it's how members can register for events, take attendance, set up pledges, and much more. 

How to Watch Worship Online: Facebook, YouTube, Website
How to Give Online: Mail, EFT, Database, Text-to-Give, Paypal

How to Connect to Realm

Our church database has two options for how you can connect: via the WBLUMC website or via an app for your mobile device (i.e., phone or iPad).

To Connect via the Website

1. At the top of any page on the WBLUMC website, find the LOGIN link and click it.

2. You'll be asked for a username and password. If this is your first time logging into Realm, click forgot password. If you have signed into the new database previously and you remember your password, you can enter it now, and that should get you access.

3. Enter your email address to have a link for setting a new password sent to you.

4. Wait a few minutes and then check your email. You should have a link to use to set a new password.

5. Set your new password.

6. That will then return you to the log in screen, and you can enter your email address and your new password. That should get you access.

To Connect via the App

The screenshots here will show what this looks like on an iPhone. It will be similar but not exactly the same for other devices.

1. Open the App Store.

 2. Find the Search option.

3. Enter "Realm Connect" into the search box.

4. Of the options that the search returns, be sure you choose Connect. (Don't choose Shepherd; that's a separate app for clergy members.) To the right, your button will say Get. (The one here shows Open because we've already downloaded the app.) Click Get, and the download will begin. Depending on your App Store settings, you may need to enter your App Store username and password.

5. After you've downloaded the app, you can find it on your device and open it.

6. If you have not yet set up your account on the church database, you'll see a screen prompting you to do so. Use the instructions for logging in via the website, starting with item 2.

 

  

How To Watch Worship Online

Every Sunday at 10am, our worship service will be shown in three places: the WBLUMC Facebook page, the WBLUMC YouTube channel, and the Livestream page here on our website. You can use any of these to watch.  You'll have better quality and fewer issues if you are near your wifi router when you're watching. 

To Watch on Facebook

1. Go to the church's Facebook page on Sunday morning, maybe 10 or so minutes before 10am.

2. If you scroll down the Facebook page a bit, you'll see the video for Sunday Worship Service. There will be a notice that this video starts at 10am. You can even set a reminder to yourself to watch.


IMPORTANT: If you don't have the Facebook app and you're watching via Facebook on the web (there is a difference between the web and the app), then the time that is shown underneath the video notice may be different because the Facebook corporation is located in the Pacific Time Zone. However, our video will air at 10am Central Time.

3. You can go ahead and click the video and wait. At about 3 minutes before 10am, a countdown clock will appear.

4. At 10am, the service video will automatically start. You'll see a space where you can comment to let us know you're watching, and you can see others' comments.

To Watch on YouTube

1. Go to the church's YouTube channel on Sunday morning, maybe 10 or so minutes before 10am.

2. Find the Sunday Worship Service video. There will be a notice that this video starts at 10am.

3. You can go ahead and click the video and wait. Just before 10am, a countdown clock will appear.

4. After the countdown clock, the service video will automatically start. You'll see a space where you can comment to let us know you're watching, and you can see others' comments.


To Watch on the Church's Website

1. Go to the church's Livestream page on Sunday morning, maybe 10 or so minutes before 10am.

2. As you scroll down, you'll see the virtual worship bulletin that tells you what's included in the service. You'll see an online connection card form, but there's no need to complete that unless you're new to our church. (We have other ways of determining number of people attending online worship.) You'll see info about ways to give online. And then you'll see the Sunday Worship Service video. There will be a notice that this video starts at 10am.

3. You can go ahead and click the video and wait. Just before 10am, a countdown clock will appear.

4. After the countdown clock, the service video will automatically start.

How to Give Online

WBLUMC has several easy ways to give to the church, and we'll discuss all of them here.

Give via Mail

You don't have to give via an online method! You can just mail a check to the church. Our address is WBLUMC, 1851 Birch Street, White Bear Lake, MN, 55110. Our mailbox is locked, so you don't have to worry about your check being stolen, and we're gathering our mail a few times a week, even while the church is closed.

Give via Electronic Funds Transfer

You have two options for setting up EFT: you can do it yourself via the church's database (see further below on how to connect to the database) or you can email Pat Kytola and she will call you to set it up for you.

1. Visit the Giving page.

2. As you scroll down the page, you'll see three buttons. If you click Online Giving, a new page will open, connecting you with our church database.

3. On the next page, first you'll enter the amount you would like to give. For example, if you want to donate $20 a month, then you would enter 20.00 here.

4. Then you'll choose from the dropdown menu which fund you would like to give to. The General Fund is the default choice.

5. Next, you'll click the button for Give Multiple Times.

6. Then you choose how often you would like to give. In our example, if you wanted to give $20.00 per month, you would choose the Every Month option.

7. The next step is to select when you want your donation to begin. Enter a date there or just leave the default choice of Today. If you would like to set an end date, you can click the +End button and end your donation after a specified number of donations or on a particular date. But you don't have to set an end date if you don't want to.

8. Next you'll enter your email address and then click the Continue button.

9. If you have previously signed in to the church's database, you'll get a screen where you can enter your username and password. Or you can choose to continue as a Guest. Continuing as Guest doesn't mean you're saying you aren't a member of the church; it means only that you don't want to bother with username and password right now.

10. You can choose whether to give via your credit or debit card or via your bank account. If you choose to give via credit card, you'll enter your credit card information. At the bottom of the screen, you'll see a box you can check to donate a small amount more, which is the credit card fee that the church has to pay to process your donation. You don't have to check it, but we appreciate it if you do! Once you've completed the form, click Give.

If you choose to give via your bank account, you will enter your bank's routing number and your account number. Your routing number is on your checks and is usually at the bottom left, followed by your account number, and then your check number. Then you'll complete the rest of this form. At the bottom of the screen, you'll see a box you can check to donate a small amount more, which is the fee that the church has to pay to process your donation. You don't have to check it, but we appreciate it if you do! Once you've completed the form, click Give.

11. Next you might see a screen that asks you to wait while your donation is processed. After that, you'll see a Thank You screen. Thank you!  

Give a One-Time Gift via Our Database

You can very easily give via our website.

1. Visit the Giving page.

2. As you scroll down the page, you'll see three buttons. If you click Online Giving, a new page will open, connecting you with our church database.

3. On the next page, first you'll enter the amount you would like to give. For example, if you want to donate $20, then you would enter 20.00 here.

4. Then you'll choose from the dropdown menu which fund you would like to give to. The General Fund is the default choice.

5. Give Once is the default choice (rather than Give Multiple Times), so you can just leave that as is. You'll then enter the date that you want you make the gift, or you can leave it as Today. Then enter your email address and click Continue.

6. If you have previously signed in to the church's database, you'll get a screen where you can enter your username and password. Or you can choose to continue as a Guest. Continuing as Guest doesn't mean you're saying you aren't a member of the church; it means only that you don't want to bother with username and password right now.

7. You can choose whether to give via your credit or debit card or via your bank account. If you choose to give via credit card, you'll enter your credit card information. At the bottom of the screen, you'll see a box you can check to donate a small amount more, which is the credit card fee that the church has to pay to process your donation. You don't have to check it, but we appreciate it if you do! Once you've completed the form, click Give.

If you choose to give via your bank account, you will enter your bank's routing number and your account number. Your routing number is on your checks and is usually at the bottom left, followed by your account number, and then your check number. Then you'll complete the rest of this form. At the bottom of the screen, you'll see a box you can check to donate a small amount more, which is the fee that the church has to pay to process your donation. You don't have to check it, but we appreciate it if you do! Once you've completed the form, click Give.

8. Next you might see a screen that asks you to wait while your donation is processed. After that, you'll see a Thank You screen. Thank you!  

Text-to-Give

You can easily give via your mobile phone and this is the method we often promote during the online service because it's easy and convenient. If you're watching the service on your computer or iPad, you can use your mobile phone to give while continuing to watch the service.

1. Using your mobile phone, click the box to enter a new number to send a text to. Then enter 73256. In the body of the text message, enter wblumc.


2. You'll receive back via text a link that you can click to make a donation. That link takes you to our database.

3. You can then complete the online form to make a donation.

Give via PayPal

PayPal isn't our preferred method because it costs us more in fees, but if this is the method that works for you, go for it.

1. Visit the Giving page.

2. As you scroll down the page, you'll see three buttons. If you click PayPal, a new page will open, connecting you with PayPal.

3. You'll then be given the option to select how much you would like to donate, if you want to make that a monthly donation, and whether you want to pay with your PayPal funds (if you have money in a PayPal account) or with a credit or debit card.